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DELIVERY INFORMATION 

 

Packing, Protection and Preservation

Rest assured, we pack everything with the utmost care and attention to ensure our products reach you in the optimum condition possible.  All fresh meat orders are chilled before being securely packaged with ultra-efficient biodegradable insulation. To ensure everything is kept cool until you receive it, biodegradeable frozen gel packs are placed inside at the time of despatch. This level of preservation is expensive though necessary for your reassurance and peace of mind, we're therefore committed to keeping this cost at a minimum to you and so we share the full cost by contributing a minimum of 20% ourselves - enjoy our real-food!

Delivery Charges - UK Mainland only!

  • Free UK Mainland Delivery for all orders over £50

  • Standard UK Mainland delivery charge is £7.95

Local Pickup/Collection

 

We are happy for you to collect from our premises by arrangement:

Primal Cut Ltd.

25 Endor Crescent

Burley in Wharfedale

LS29 7QH

Please call us on 01943 511 564 or email us on hello@primalcut.co.uk to arrange a convenient collection time.

Alternatively, you can collect from one of our Market Stalls, please make an arrangement by phone or email.

The order deadline for same week delivery

 

Please order by 12 Noon on Tuesday of each week to receive your order on Friday

 

Orders received after these deadlines will be carried over until the following week.

Leaving your order somewhere safe

If you're unlikely to be in when your order is being delivered, you can leave your instructions in the Comments Box when you place your order.

Cancellation & Refund

Sourcing high provenance meat isn't easy, particularly as everything is made fresh to order and nothing is frozen.

For this reason, we can only accept cancellations up and until 12 noon on Mondays.

 

Due to the impracticable nature of returning perishable items we cannot accept refunds. In the unlikely event you consider your purchased product to be unsatisfactory, please notify us immediately including a photograph of the item(s) concerned.

 
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