When will my order arrive?
We currently deliver once a week on a Friday.
Orders must be placed by 6 pm Tuesday for same week delivery throughout England and Wales.
What are your delivery charges?
If your order comes to £45 or more you will qualify for FREE delivery.
All orders under £45 have a delivery cost of £5.95
Unfortunately we are unable to offer mail order to the following areas:
Scottish Highlands and Islands
Republic of Ireland
Scillies & Isle of Man
How are Primal Cut Products packaged for delivery?
We send all our products out to you in wool insulated recyclable cardboard boxes. We pack the produce with ice gel packs to keep everything chilled and at the right temperature for a maximum of 48 hours although your produce will usually only take a maximum of 24 hour to arrive.
Please note that all our products arrive fresh.
All our products are suitable for freezing.
What happens if I am not in?
If you are not going to be in on Friday, you can select to leave in a safe place or with neighbour as a delivery option and we will convey your instructions to the courier.
Your box will arrive between 8 am and 6pm on the Friday. Please do contact us in the unlikely event your order does not reach you by 6pm. Use Facebook messenger, e-mail firstname.lastname@example.org or telephone 01943 511564 and ask to speak to Kate or Michael. We will be able to contact the courier and track the parcel for an update.
Why don’t you do next day delivery?
Genuine 100% free range Yorkshire pork is scarce and sadly only a small number of farms are rearing to these standards. The farm that supplies our free range Yorkshire pork is one such farm but only slaughters once a week on a Monday. We have to estimate demand each week in advance to ensure that we can supply fresh free range pork sausages to you without wasting any of the lovely fresh free range pork meat. We also have to estimate quantities for our sales at farmers market and local shops. All orders are then prepared fresh, packed and collected on Thursday and delivered direct to your door on Friday.
What happens if I forget I placed my order?
As well as acknowledging your order, we will now send you a completed email on the day your product is collected by the courier to remind you that your order will arrive the following day.